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  Other West km System Requirements

West km System Requirements

Following are the system requirements for West km version 5.16.2 Except where noted otherwise, these requirements apply to West km for Litigation, West km for Transactions, and West km Enterprise (Litigation and Transactions).

West km Server Configuration
Document Management System (DMS) Configuration
Connectivity Accounts
Remote Access
User Desktop Configuration
Capacity Planning
Disk Space Calculations
Upgrades
Contact Us

All requirements are current as of the publication of this document. Please confirm the specific requirements with your West km technical consultant before software installation.

West km Server Configuration

The West km server(s) must be dedicated solely to West km resources and should not be shared with other applications or services. All servers must be up to date with all of the latest available Operating System patches.

The following items are the client's responsibility to provide.

Hardware - 64 bit

Processor:

Quad Core Xeon 2.0 GHz or faster

Memory:

16 GB or higher

Operating System

Microsoft Windows Server 2008 R2 (64-bit), Windows Server 2012 R2 (64-bit), or 2016 R2 (64-bit) with the following components:

Internet Information Services (IIS) 7, 7.5 (2008), 8.5 (2012), 10 (2016)
Microsoft .NET Framework 4.6, 64-bit (installs with West km)
Java Runtime Environment 1.8, 64-bit (installs with West km)
Microsoft F# Runtime 4.0, 64-bit (installs with West km)
Powershell 3 or higher
Windows Update Windows8.1-KB2999226-x64.msu

Note: A secondary drive separate from the Operating System drive is requested for the installation of the West km software suite.

IIS Components

Web Server
ASP.NET 3.5
.NET Framework 3.5
Windows Authentication
WebDAV Authoring needs to uninstalled

Database Management

Microsoft SQL Server Standard or Enterprise Edition: 2016, 2014, 2012, and 2008 R2 (64-bit)

Code Page: 1252 required
Sort Order: "Dictionary order, case-insensitive" required
AUTO_CREATE_STATISTICS set to ON for the West km databases
Static port configuration required
Cannot be installed on a domain controller

Note: Your SQL password cannot contain special characters "&" or "="

Browser with Internet Access

Internet Explorer 11
Firefox current version
Chrome current version

Note: It is highly recommended that SSL (https) is used on the West km server to avoid allowing mixed content or unsafe scripts to run in the browser when WestlawNext integration is being used. This requires that a security certificate be installed on the West km delivery server.

Note: Native XMLHTTP support must be enabled. To enable this feature, click Tools and then click Internet Options. Click the Advanced tab and scroll to the Security section. Ensure that the Enable XMLHTTP Support option is checked.

Firewall and Proxy Exceptions

All your West km servers must allow HTTP and port 80 access for outbound TCP communications through your firewall (specific addresses are available upon request). If you have a proxy server and utilize authentication, the West km server should be listed as an exception so it bypasses the proxy server. Proxy authentication is not supported.

Network Configuration

West km supports a multiple domain environment. For IWA (Integrated Windows Authentication), an LDAP connection string and network account with non-expiring password associated to each domain will need to be provided.

Antivirus Configuration

Configuration of your server in accordance with Microsoft knowledge base article 312592.

Statement of Compatibility for Virtual Environments

Support is provided for West km running on a virtual environment (e.g., VMware) without initially requiring reproduction of West km issues on native hardware. The virtual machines must meet minimum requirements.

If your West km technical consultant suspects that the virtualization layer is the root cause of an issue, you may be required to contact the appropriate support provider for your virtual environment to resolve the issue.

West km functional issues are rare under virtual environments, but performance and capacity issues are more common. Performance issues that deviate from internal benchmarks will require you to disable other systems that are competing for physical system resources and may possibly require you to remove West km from the virtual environment altogether.

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Document Management System (DMS) Configuration

One item under each category is required and are the client's responsibility to provide.

Database Management(as required by your DMS)

Microsoft SQL Server

Supported Document Formats

Document Format

Versions

Microsoft Word (.doc or .docx)

versions 1.0 through 2016

Corel WordPerfect (.wpd)

versions 5.1 through X7

Adobe Acrobat Portable Document Format (.pdf)

Acrobat versions 1 through 11

Microsoft PowerPoint for Windows (.ppt or .pptx)

versions 3.0 through 2016

Rich Text Format (.rtf)

supported

Microsoft Outlook Message (.msg)

supported

HTML Message (.html)

supported

DMS Types

 

Autonomy Interwoven WorkSite (iManage)

  • Server versions: 8.5, 9.0, 9.1, 9.2, 9.3, 9.4, 9.5, 10
  • Client dll versions (64-bit): 8.5.100.157, 9.0.0.41

iManage Cloud

  • Versions: 10.0.1, 10.0.2
  • Required Configuration Settings - The following settings should be placed on all files under Server in the Server Settings section and the Distributed Architecture section if it exists:
  • MaxQueryTerms=750;
  • MaxResults=1000000;
  • LimitRequestLine=12000;
  • Configuration File Locations:
    D:\Program Files\Autonomy\Indexer\WorkSite IDOL\WorkSite IDOL.cfg
    D:\Program Files\Autonomy\Indexer\WorkSite Content\WorkSite Content.cfg
    D:\Program Files\Autonomy\Indexer\WorkSite Active Content\WorkSite Active Content.cfg
  • “Index timeout” must be set to 60 seconds in the iManage Cloud registry.

NetDocuments

  • Documents to be indexed must be publicly available to West km members
  • West km supports NetDocuments full document-level security

Open Text eDOCS DM (Hummingbird)

  • Versions: 10, 16
  • A SQL account is needed in order to establish connection to eDocs. To index documents, a Windows account with a network alias assigned is needed.

ProLaw

  • Versions: 12, 13, 14, 16, 17
  • A SQL account is needed in order to establish connection to ProLaw. To index documents, a Windows account with access to physical documents is needed.

NTFS

  • Read access to all content in share
  • Maximum file path of 255 characters

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Connectivity Accounts

The following accounts are required:

·         A Windows domain user account (or several local user accounts) with read-only rights to all West km server components and to all NTFS documents that West km will access directly, including documents managed with the following DMSs: eDOCS DM, and ProLaw.

·         A user ID and password for the DMS server login for the following DMSs: Interwoven WorkSite and eDOCS DM.

If you use eDOCS DM, the DMS server login must have supervisor rights and be tied to the domain user account mentioned above.

·         A database user account with access to the DMS database.

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Remote Access

Provide Thomson Reuters with VPN-based remote access to the West km server for installation and on-going support. Examples of VPN-based methods include the following:

Terminal Services
Cisco VPN
Citrix
Direct Windows Remote Desktop

Note: Dial-up, GoToMyPC, and WebEx (or WebEx-style) access methods are not supported.

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User Desktop Configuration

Adobe Reader is required to use the Image View feature; one item in each category below is required. Drafting Assistant is optional. Items are the client's responsibility to provide.

Operating System

Windows 7
Windows 8
Windows 10

Supported Browsers

Internet Explorer 11
Firefox current version
Chrome current version

The following must be enabled:

Cookies
JavaScript

Screen Resolution

1024 x 768 or higher

Drafting Assistant

For Drafting Assistant, see these additional requirements for the client configuration.

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Capacity Planning

A one-server configuration can usually be used for an environment running the following:

  • West km for Litigation for one site
  • 100 or fewer users
  • 250,000 or fewer indexed documents

A multi-server configuration is needed for a larger West km for Litigation environment or for a West km for Transactions environment.

Upon request, Thomson Reuters will work with you to appropriately size and configure servers and to provide scaling recommendations for environments with more than 750 users or more than 750,000 indexed documents.

For the best performance, do not process more than 1 million documents through West km. Environments are not supported beyond 1.5 million indexed documents (i.e., the number of documents indexed before the citations only filter is applied).

For the best performance, do not create vetting groups in excess of 500,000 documents.

Note: The server recommendations assume that indexing will be scheduled based upon West km recommendations, which result in server resources being available for content delivery.

Users/Documents

Recommended Servers


West km for Litigation Only

 

1–100 concurrent users;
1–250,000 documents

Server 1
Delivery, indexer, database, HTML repository/search
16 GB RAM

Diagram of 1-server configuration


West km for Litigation or West km for Transactions

 

1–100 concurrent users;
1–500,000 documents

Server 1
Delivery, secondary indexer, database
16 GB RAM

Server 2
Primary indexer, HTML repository/search
16 GB RAM

Diagram of 2-server configuration

 

101–750 concurrent users;
500,000–750,000 documents

Server 1
Delivery, secondary indexer
16 GB RAM

Server 2
HTML repository/search, primary indexer
16 GB RAM

Server 3
Database
16 GB RAM

Diagram of 3-server configuration

West km Integration Services

At minimum, West km Integration Services requires a 1-server configuration.

 

Configuration of Required Software for Multi-Server Environments
If you are distributing the West km server components among several machines, the following software is required on each server component prior to West km software installation.

 

Software

Delivery

Database

Indexing

HTML Repository/Search

Windows Server

X

X

X

X

Internet Information Server (IIS)

X

 

X

X

ASP.NET is enabled

X

 

X

X

Microsoft SQL Server

 

X

 

 

Client for DMS— eDOCS DM (API connection)

X

 

X

X


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Disk Space Calculations

Documents in West km for Litigation

  • Number of work product documents (in native format) to be indexed = D
  • Average size of document = S
  • Total size of documents to be indexed = T = D * S
  • Approximate disk space required on the West km server = T * 3

Example:
Your organization has 100,000 work product documents, averaging 60 KB per document.

  • D = 100,000
  • S = 60 KB
  • T = 100,000 * 60 KB = 6 GB

Disk space required on the West km server = 6 GB * 3 = 18 GB

Calculations should also take into account these considerations:

  • Growth: the number of years in the server cycle and the approximate number of new documents being added to West km per year.
  • Backup/recovery: the ability to perform backup and recover procedures on a server within a specified period of time.

Documents in West km for Transactions

  • Number of work product documents (in native format) to be indexed = D
  • Average size of document = S
  • Total size of documents to be indexed = T = D * S
  • Approximate disk space required on the West km server = T * 9

Example:
Your organization has 100,000 work product documents, averaging 60 KB per document.

  • D = 100,000
  • S = 60 KB
  • T = 100,000 * 60 KB = 6 GB

Disk space required on the West km server = 6 GB * 9 = 54 GB

Calculations should also take into account these considerations:

  • Growth: the number of years in the server cycle and the approximate number of new documents being added to West km per year.
  • Backup/recovery: the ability to perform backup and recover procedures on a server within a specified period of time.

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Upgrades

Upgrades are not supported from West km 4.x and earlier. A new installation is required.

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Contact Us

If you have questions about West km requirements, call or e-mail

West km Technical Support
1-888-WESTKM1 (1-888-937-8561)
westkm.support@thomsonreuters.com

Support hours are 7 a.m. to 7 p.m. central time, Monday through Friday.

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This document is current as of November 30, 2017.
© 2017 Thomson Reuters
West km is a trademark of Thomson Reuters