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| Hardware | |||||
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| Operating System | |||||
Microsoft Windows Server 2003 SP2 (32-bit) or Windows Server 2008 R2 (64-bit) with the following components: Internet Information Services (IIS) Notes:
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| Database Management | |||||
Notes:
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| Browser with Internet Access | |||||
| Internet Explorer 7.0, 8.0, or 9.0 (32-bit versions only) | |||||
| Client for Document Management System | |||||
| If documents are housed in eDOCS DM, the DMS client installed with a user account that has access to the documents to be indexed in West km. | |||||
| Firewall and Proxy Exceptions | |||||
Your West km server must allow HTTP and port 80 access for outbound TCP communications through your firewall. If you have a proxy server and utilize authentication, the West km server should be listed as an exception so it bypasses the proxy server. Proxy authentication is not supported. | |||||
| Statement of Compatibility for Virtual Environments | |||||
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Support is provided for West km running on a virtual environment (e.g., VMware) without initially requiring reproduction of West km issues on native hardware. The virtual machines must meet minimum requirements. If your West km technical consultant suspects that the virtualization layer is the root cause of an issue, you may be required to contact the appropriate support provider for your virtual environment to resolve the issue. West km functional issues are rare under virtual environments, but performance and capacity issues are more common. Performance issues that deviate from internal benchmarks will require you to disable other systems that are competing for physical system resources and may possibly require you to remove West km from the virtual environment altogether. | |||||
One item under each category is required and are the client's responsibility to provide.
| DMS Application | |
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Autonomy Interwoven WorkSite (iManage)
Open Text DOCS Open (PC Docs)
Open Text eDOCS DM (Hummingbird)
ProLaw
NTFS |
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| Database Management | |
| Microsoft SQL Server |
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The following accounts are required:
The installation must be run under a user account that has local administrator rights on the server. If SQL Server already exists on your server, the user account must have access to the SQL Server service under the sysadmin server role.
A Windows domain user account (or several local user accounts) with read-only rights to the West km server and to all NTFS documents that West km will access directly, including documents managed with the following DMSs: DOCS Open, eDOCS DM, and ProLaw.
If you use Novell network software, the user name and password for the Novell server on which documents are stored.
A user ID and password for the DMS server login for the following DMSs: Interwoven WorkSite and eDOCS DM.
If you use eDOCS DM, the DMS server login must have supervisor rights and be tied to the domain user account mentioned above.
A database user account with access to the DMS database.
| Operating System | |
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Windows 7 Windows Vista (32-bit or 64-bit) Windows XP Professional | |
| Browser | |
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Internet Explorer 7.0, 8.0, or 9.0 (32-bit versions only) with the following enabled: ActiveX controls | |
| Screen Resolution | |
| 1024 x 768 or higher (recommended) 800 x 600 (minimum) | |
| ActiveX Control | |
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Installation of (or permission to install) an ActiveX control that enables the Load Copy document function | |
| E-Mail Client (required only for the Email Document function) | |
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Microsoft Outlook | |
The following document formats saved in the NT File system are supported. Connections with document management systems are not supported.
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Calculations should also take into account these considerations:
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If you have questions about West km requirements, call or e-mail
West km Technical Support
1-888-WESTKM1 (1-888-937-8561)
westkm.support@thomsonreuters.com
Support hours are 7 a.m. to 7 p.m. central standard time, Monday through Friday.
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