West km System Requirements
Following are the system requirements for West km version 5.0.3 Except where noted otherwise, these requirements apply to West km for Litigation, West km for Transactions, and West km Enterprise (Litigation and Transactions).
West km Server Configuration
Document Management System (DMS) Configuration
Connectivity Accounts
Remote Access
User Desktop Configuration
Capacity Planning
Disk Space Calculations
Upgrades
Contact Us
All requirements are current as of the publication of this document. Please confirm the specific requirements with your West km technical consultant before software installation.
West km Server Configuration
The West km server(s) must be dedicated solely to West km resources and should not be shared with other applications or services.
Items are the client's responsibility to provide.
Hardware - 64 bit
| Processor: |
Quad Core Xeon 2.0 GHz or faster |
| Memory: |
16 GB or higher |
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Operating System
Microsoft Windows Server 2008 R2 (64-bit) or Windows Server 2012 R2 (64-bit) with the following components:
Internet Information Services (IIS) 7, 7.5 (2008), 8.5 (2012)
Microsoft .NET Framework 4.5, 64-bit (installs with West km)
Java Runtime Environment 1.6, 64-bit (installs with West km)
Microsoft F# Runtime 4.0, 64-bit (installs with West km)
Note: A secondary drive separate from the Operating System drive is requested for the installation of the West km software suite.
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IIS Components
Web Server
ASP.NET 3.5
.NET Framework 3.5
Windows Authentication
WebDAV Authoring needs to uninstalled
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Database Management
Microsoft SQL Server Standard or Enterprise Edition: 2012 or 2008 R2 (64-bit)
Code Page: 1252 required
Sort Order: "Dictionary order, case-insensitive" required
AUTO_CREATE_STATISTICS set to ON for the West km databases
Static port configuration required
Cannot be installed on a domain controller
Note: Your SQL password cannot contain special characters "&" or "="
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Browser with Internet Access
Internet Explorer 9, 10, or 11
Firefox current version
Chrome current version
Note: It is highly recommended that SSL (https) is used on the West km server to avoid allowing mixed content or unsafe scripts to run in the browser when WestlawNext integration is being used. This requires that a security certificate be installed on the West km delivery server.
Note: Native XMLHTTP support must be enabled. To enable this feature, click Tools and then click Internet Options. Click the Advanced tab and scroll to the Security section. Ensure that the Enable XMLHTTP Support option is checked.
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Firewall and Proxy Exceptions
All your West km servers must allow HTTP and port 80 access for outbound TCP communications through your firewall (specific addresses are available upon request). If you have a proxy server and utilize authentication, the West km server should be listed as an exception so it bypasses the proxy server. Proxy authentication is not supported.
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Network Configuration
All West km servers must reside on a single domain. A multiple domain infrastructure is not supported. For IWA (Integrated Windows Authentication), an LDAP connection string to your active directory server will need to be provided.
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Antivirus Configuration
Configuration of your server in accordance with Microsoft knowledge base article 312592.
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Statement of Compatibility for Virtual Environments
Support is provided for West km running on a virtual environment (e.g., VMware) without initially requiring reproduction of West km issues on native hardware. The virtual machines must meet minimum requirements.
If your West km technical consultant suspects that the virtualization layer is the root cause of an issue, you may be required to contact the appropriate support provider for your virtual environment to resolve the issue.
West km functional issues are rare under virtual environments, but performance and capacity issues are more common. Performance issues that deviate from internal benchmarks will require you to disable other systems that are competing for physical system resources and may possibly require you to remove West km from the virtual environment altogether.
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Document Management System (DMS) Configuration
One item under each category is required and are the client's responsibility to provide.
Database Management(as required by your DMS)
Microsoft SQL Server |
| Supported Document Formats |
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Document Format
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Versions
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Microsoft Word (.doc or .docx)
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versions 1.0 through 2013
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Corel WordPerfect (.wpd)
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versions 5.1 through X5
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Adobe Acrobat Portable Document Format (.pdf)
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Acrobat versions 1 through 11
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Microsoft PowerPoint for Windows (.ppt or .pptx)
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versions 3.0 through 2013
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Rich Text Format (.rtf)
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supported
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DMS Types
Autonomy Interwoven WorkSite (iManage)
- Server versions: 8.5, 9.0
- Client dll versions (64-bit): 8.5.100.157, 9.0.0.41
NetDocuments
- Documents to be indexed must be publicly available to West km members
Open Text eDOCS DM (Hummingbird)
- Versions: 5.1, 5.1.0.5, 5.2.x, 5.3.x
ProLaw
NTFS
- Read access to all content in share
- Maximum file path of 255 characters
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Connectivity Accounts
The following accounts are required:
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A Windows domain user account (or several local user accounts) with read-only rights to all West km server components and to all NTFS documents that West km will access directly, including documents managed with the following DMSs: eDOCS DM, and ProLaw.
A user ID and password for the DMS server login for the following DMSs: Interwoven WorkSite and eDOCS DM.
If you use eDOCS DM, the DMS server login must have supervisor rights and be tied to the domain user account mentioned above. A database user account with access to the DMS database.
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Remote Access
Provide Thomson Reuters with VPN-based remote access to the West km server for installation and on-going support. Examples of VPN-based methods include the following:
Terminal Services
Cisco VPN
Citrix
Direct Windows Remote Desktop
Note: Dial-up, GoToMyPC, and WebEx (or WebEx-style) access methods are not supported.
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User Desktop Configuration
All items under the hardware category are required; one item in each remaining category is required. Drafting Assistant is optional. Items are the client's responsibility to provide.
Operating System
Windows 8
Windows 7
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Supported Browsers
Internet Explorer 9, 10, or 11
Firefox current version
Chrome current version
The following must be enabled:
Cookies
JavaScript
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Screen Resolution
1024 x 768 or higher |
Drafting Assistant
For Drafting Assistant, see these additional requirements for the client configuration.
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Capacity Planning
A one-server configuration can usually be used for an environment running the following:
- West km for Litigation for one site
- 100 or fewer users
- 250,000 or fewer indexed documents
A multi-server configuration is needed for a larger West km for Litigation environment or for a West km for Transactions environment.
Upon request, Thomson Reuters will work with you to appropriately size and configure servers and to provide scaling recommendations for environments with more than 750 users or more than 750,000 indexed documents.
For the best performance, do not process more than 1 million documents through West km. Environments are not supported beyond 1.5 million indexed documents (i.e., the number of documents indexed before the citations only filter is applied).
For the best performance, do not create vetting groups in excess of 500,000 documents.
Note: The server recommendations assume that indexing will be scheduled based upon West km recommendations, which result in server resources being available for content delivery.
| Users/Documents |
Recommended Servers |
West km for Litigation Only |
| |
1–100 concurrent users;
1–250,000 documents |
Server 1
Delivery, indexer, database, HTML repository/search
16 GB RAM
Diagram of 1-server configuration
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West km for Litigation or West km for Transactions |
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1–100 concurrent users;
1–500,000 documents |
Server 1
Delivery, secondary indexer, database
16 GB RAM
Server 2
Primary indexer, HTML repository/search
16 GB RAM
Diagram of 2-server configuration
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101–750 concurrent users;
500,000–750,000 documents |
Server 1
Delivery, secondary indexer
16 GB RAM
Server 2
HTML repository/search, primary indexer
16 GB RAM
Server 3
Database
16 GB RAM
Diagram of 3-server configuration
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West km Integration Services
At minimum, West km Integration Services requires a 1-server configuration. |
Configuration of Required Software for Multi-Server Environments
If you are distributing the West km server components among several machines, the following software is required on each server component prior to West km software installation. |
| Software |
Delivery |
Database |
Indexing |
HTML Repository/Search |
| Windows Server |
X |
X |
X |
X |
| Internet Information Server (IIS) |
X |
|
X |
X |
| ASP.NET is enabled |
X |
|
X |
X |
| Microsoft SQL Server |
|
X |
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| Client for DMS— eDOCS DM (API connection) |
X |
|
X |
X |
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Disk Space Calculations
Each customer’s content varies. Your specific space requirements for your document collection will be determined during preliminary technical planning workshops
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Upgrades
Upgrades are not supported from West km 4.x and earlier. A new installation is required.
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Contact Us
If you have questions about West km requirements, call or e-mail
West km Technical Support
1-888-WESTKM1 (1-888-937-8561)
westkm.support@thomsonreuters.com
Support hours are 7 a.m. to 5 p.m. central time, Monday through Friday.
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