West km System Requirements

Following is an outline of the system requirements for West km version 4.x.

West km Server Configuration
DMS Configuration
Connectivity Accounts
Client Configuration
Capacity Planning
Disk Space Calculations
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Note: All requirements are current as of the publication of this document. Please confirm the specific requirements with your West km technical consultant before software installation.

West km Server Configuration

The West km server(s) must be dedicated solely to West km resources and should not be shared with other applications or services.

Items are the client's responsibility to provide.

Hardware

Processor:	Dual P4 2.0 GHz or higher
Memory:	4 GB or higher
Disk:	Ultra2/Wide SCSI RAID (or more advanced technology) with the OS, SQL data, and indexed collection on separate RAID sets (Note: The above recommendation is dependent on the size of the document collection.)

Operating System

Windows Server 2003 (32-bit) with the following components:

Internet Information Services (IIS)
Microsoft .NET Framework 2.0 (with the hotfixes listed in Microsoft knowledgebase articles 913382 and 913384)

Database Management

Microsoft SQL Server 2005 SP 2 or 2000 SP 4
Code Page (1252 required)
Sort Order ("Dictionary order, case-insensitive" required)
AUTO_CREATE_STATISTICS set to ON (for West km databases)

Browser with Internet Access

Internet Explorer 5.5, 6.0, or 7.0

Word Processor

Microsoft Word 2000 or 2003 (required for West km document analysis)

Client for Document Management System

If documents are housed in Interwoven, Hummingbird DM, or WORLDOX, the DMS client installed with a user account that has access to the documents to be indexed in West km.

Firewall Exceptions

All your West km servers must allow HTTP and port 80 access for outbound TCP communications through your firewall.

Remote Access

Provide Thomson West with VPN-based remote access to the West km server for installation and on-going support. Examples of VPN-based methods include the following:

pcAnywhere
Terminal Services
Cisco VPN
Citrix
Direct Windows Remote Desktop

Note: Dial-up, GoToMyPC, and WebEx (or WebEx-style) access methods are not supported.

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DMS Configuration

One item under each category is required and are the client's responsibility to provide.

Network Operating System (where documents are located)

Windows Server 2003
Windows 2000 Server
Windows NT 4.0
Novell Netware 5.0 and higher (with TCP/IP protocol only)

Database Management

Microsoft SQL Server 2000 SP 4
Sybase (with ProLaw only)

Supported Document Formats

*Document Format*	*Supported without West km Document Analysis*	*Supported with West km Document Analysis*
Microsoft Word	versions through 2007	version 97 through 2003
Corel WordPerfect	versions through X3	versions 9 through 11
Lotus Word Pro	version 96 through Millennium Edition 9.6	not supported
Adobe Acrobat Portable Document Format (PDF)	versions 2.1, 3.0 through 6.0	not supported
Microsoft PowerPoint (Windows)	versions 3.0 through 2003	not supported
Rich text format (RTF)	supported	supported Note: RTF documents are converted to Word during analysis

DMS Application

DOCS Open/PCDocs 4.0
DOCS Open/PCDocs 3.9.6
DOCS Open/PCDocs 3.9.5
DOCS Open/PCDocs 3.9
DOCS Open/PCDocs 3.8.2

Hummingbird DM 6.0
Hummingbird DM 5.1.0.5
Hummingbird DM 5.1
Hummingbird DM 5.0

Interwoven Server 8.2
Interwoven Server 8.1
Interwoven Server 8.0
Interwoven Server 7.0
Interwoven Server 5.1
Interwoven Server 4.1 with SP 6
Interwoven Server 4.1 with SP 4

Interwoven Client dll:

8.0.157.0
1.0.1.151

ProLaw 11.6
ProLaw 11
ProLaw 9.x

WORLDOX GX or 2002 (with an WDAPI32.DLL file with a modified date of December 2005 or later) using Microsoft or Novell file systems only

NTFS

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Connectivity Accounts

The following accounts are required:

A Windows domain user account (or several local user accounts) with read-only rights to all West km server components and to all NTFS documents that West km will access directly, including documents managed with the following DMSs: DOCS Open, Hummingbird DM, ProLaw, and WORLDOX.

If you use Novell network software, the user name and password for the Novell server on which documents are stored.
A user ID and password for the DMS server login for the following DMSs: Interwoven and Hummingbird DM.

If you use Hummingbird DM, the DMS server login must have supervisor rights and be tied to the domain user account mentioned above.
A database user account with access to the DMS database.

Note: During installation, a specific local user account on the West km server will be created for West km system use.

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Client Configuration

All items under the hardware category are required; one item in each remaining category is required. Items are the client's responsibility to provide.

Hardware

Processor:	Pentium III 700 MHz
Memory:	128 MB
Disk Space:	20 MB of free disk space

Screen Resolution

1024 x 768 or higher (recommended)
800 x 600 (minimum)

Operating System

Windows Vista
Windows XP
Windows 2000

Browser

Internet Explorer 5.5, 6.0, or 7.0 with the following enabled:

ActiveX controls
Cookies
JavaScript

ActiveX Control

Installation of (or permission to install) an ActiveX control that enables the Load Copy document function

Word Processor (required only for the West km Add-In Tool)

Microsoft Word 2007
Microsoft Word 2003
Microsoft Word 2002
Microsoft Word 2000

Corel WordPerfect X3
Corel WordPerfect 12
Corel WordPerfect 11
Corel WordPerfect 10
Corel WordPerfect 9

E-Mail Client (required only for the Email Document function)

Microsoft Outlook

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Capacity Planning

A one-server configuration can usually be used for an environment running the following:

West km for Litigation for one site
25 or fewer users
less than 50,000 indexed documents

A multi-server configuration is needed for a larger West km for Litigation environment or for a West km for Transactions environment.

Upon request, Thomson West will work with you to appropriately size and configure servers and to provide scaling recommendations for environments with more than 750 users or more than 750,000 indexed documents.

Note: The server recommendations assume that indexing will be scheduled based upon West km recommendations, which result in server resources being available for content delivery.

Users/Documents		Recommended Servers
West km for Litigation or West km for Transactions*
	1–100 concurrent users; 50,000–500,000 documents	Server 1 Delivery, secondary indexer, database 4 GB RAM Server 2 Primary indexer, HTML repository/search 4 GB RAM Diagram of dual-server configuration
	101–750 concurrent users; 500,000–750,000 documents	Server 1 Delivery, secondary indexer, database 4 GB RAM Server 2 HTML repository/search, secondary indexer 2 GB RAM Server 3 Primary indexer 4 GB RAM Diagram of custom configuration
* If you are indexing fewer than 50,000 documents in West km, it is possible that two servers may be required only for the initial indexing of documents and that a single-server environment can be used after the initial processing. The permanent server is used for delivery, database, primary indexing, and HTML repository/search. The temporary server is used as a secondary indexer for document analysis and requires a single P4 processor with 2 GHz or higher and with 1 GB RAM.

Configuration of Required Software for Multi-Server Environments
If you are distributing the West km server components among several machines, the following software is required on each server component prior to West km software installation.

Software	Delivery	Database	Indexing	HTML Repository/Search
Windows Server	X	X	X	X
Internet Information Server (IIS)	X		X	X
ASP.NET is enabled	X		X	X
Microsoft SQL Server		X
Microsoft Word (for document analysis on all servers that perform indexing functions)	X		X	X
Client for DMS (for Interwoven, Hummingbird DM, and WORLDOX)	X		X	X

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Disk Space Calculations

Documents in West km for Litigation

Number of work product documents (in native format) to be indexed = D
Average size of document = S
Total size of documents to be indexed = T = D * S
Approximate disk space required on the West km server = T * 2.5

Example:
Your organization has 100,000 work product documents, averaging 60 KB per document.

D = 100,000
S = 60 KB
T = 100,000 * 60 KB = 6 GB

Disk space required on the West km server = 6 GB * 2.5 = 15 GB

Calculations should also take into account these considerations:

Growth: the number of years in the server cycle and the approximate number of new documents being added to West km per year.
Backup/recovery: the ability to perform backup and recover procedures on a server within a specified period of time.

Documents in West km for Transactions

Number of work product documents (in native format) to be indexed = D
Average size of document = S
Total size of documents to be indexed = T = D * S
Approximate disk space required on the West km server = T * 8

Example:
Your organization has 100,000 work product documents, averaging 60 KB per document.

D = 100,000
S = 60 KB
T = 100,000 * 60 KB = 6 GB

Disk space required on the West km server = 6 GB * 8 = 48 GB

Calculations should also take into account these considerations:

Growth: the number of years in the server cycle and the approximate number of new documents being added to West km per year.
Backup/recovery: the ability to perform backup and recover procedures on a server within a specified period of time.

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Contact Us

If you have questions about West km requirements, call or e-mail

West km Technical Support
1-888-WESTKM1 (1-888-937-8561)
west.wcskm@thomson.com

Support hours are 7 a.m. to 7 p.m. central standard time, Monday through Friday.

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This document is current as of March 28, 2008.