Monitoring Synchronization

To monitor the progress of synchronization processes,

Click Setup.
Click the Indexing tab.
In the left frame, click Sync Information.

Sync Counts

The Sync Counts table shows the cumulative number of documents that have been deleted from West km. Documents are deleted because they are in one of two states:

Deleted from Synchronization with Data Source	The total number of documents deleted from West km during synchronization processes. These include documents that were deleted from your organization's file system, that were no longer part of a document collection, or that had no citations and were part of a document collections set to index only documents that contain one or more citations.
Deleted Manually from West km Interface	The total number of documents deleted from West km using the West km intranet pages. For details, see Deleting Documents from West km.

To view a listing of documents for a particular delete state, click a hyperlinked number in the Sync Counts table.

To filter the list of documents, type or select values at the top of the page and click Apply. In the Filter box, type a search string to retrieve documents that contain the search string in the name. To display all documents, click Clear.

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Sync Jobs

The Sync Jobs table lists synchronization processes that have run, including the date and time the job started, the date and time the job completed, and the number of documents deleted.

If the synchronization job is not successful, a blank entry in the Completed column of the Sync Jobs table could indicate that the synchronization process had a problem accessing a particular collection of documents.

To view more information about a synchronization job, click View Detailed Record for the listing. The Sync Job Details page is displayed, which includes the Active Document Verification Checks table for the synchronization job. This table can be useful for monitoring synchronization jobs, because it lists the results of document verification by each collection. The possible collection status indicators are listed below:

	Success
	Skipped Synchronization was skipped because the Skip Sync Process option is selected for the collection; or Synchronization was skipped because the number of documents marked for deletion matches the existing document count for the collection in West km. This logic prevents an entire collection of documents from being wrongly deleted if a DMS reports to West km that zero documents exist in a collection when documents actually do exist. Note: Because of this logic, always have one active document indexed for each collection. If an active collection no longer contains any West km documents, then delete the collection from West km to delete the documents.
	Failure
[blank]	In Process or Stopped Synchronization of the collection is in process or the indexing service was stopped before it was able to finish.

To update the statistics while the synchronization process is running, click Refresh. (The page is not refreshed automatically.)

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